• Check the message on the Control Panel for the location of the jam.
  • Open the area where the jam has occurred and remove any misfed paper. (Please read any cautions that may be present before touching the inside of the device.)
  • Open paper trays to be sure the paper is loaded correctly.

We offer more details on your specific device and jam location within the product knowledgebase: http://www.support.xerox.com/

You may also find information within the Xerox Customer Forum: http://forum.support.xerox.com/